E-commerce Advisor

3 weeks ago

Boucherville, Quebec, Canada RONA Inc. Full time
About the Role

We are seeking an exceptional individual to join our team as an Advisor, Online Category Experience. As a key member of our online business team, you will be responsible for driving the long-term revenue and profit growth of RONA's online businesses.

Key Responsibilities
  • Own and champion your assigned business area to improve customer satisfaction, site conversions, and engagement metrics by improving online shopping experience
  • Translate strategy and insights into tactical applications
  • Oversee and plan key projects, coordinate with stakeholders, and report on project's success post-launch
  • Coach and mentor eCommerce specialists in charge of strategy execution
  • Analyze website behavior, customer feedback, competitive benchmarks, use A/B testing, session recording, user testing, and other means to provide insights and recommendations to optimize the online customer journey for and across categories
  • Provide insights and recommendations to build and influence the online category experience improvement roadmap and help in the definition of short-term department strategies
  • Own and improve taxonomy, purchase path (search and navigation), category content pages, and Search Engine Optimization (SEO) results for your business area
  • Work closely with cross-functional teams (item content, marketing, online merch) and act as the expert on online category experience best practices, while providing guidance and optimizing the online experience
  • Stay abreast of changes on the site and in the industry to proactively assess the impact of changes to the customer and to team's processes
Requirements
  • Bachelor's degree in Business, Marketing, Finance, or a related field
  • At least 5 years of experience in digital/eCommerce (experience in retail considered an asset)
  • At least 3 years of experience working with web analytics tools (Adobe Analytics considered an asset)
  • Excellent analytical skills and proven capability to generate actionable insights with a data-driven mindset
  • Strong knowledge of UX and eCommerce best practices and insights
  • Strong interpersonal, motivational, and communicational skills (speaking, writing, presenting)
  • Flexibility, autonomy, and ability to perform in an ambiguous, fast-paced, changing environment
  • Detail-oriented; ability to manage multiple requests and to follow up with others to make sure things get done
What We Offer
  • A fitness centre, sports activities, and showers
  • A childcare centre that can accommodate up to 78 children
  • A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
  • Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
  • Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
  • Electric car charging stations
  • Career growth opportunities within the company
  • An inclusive and safe working environment
  • Promotion of work-life balance
  • An employer that's involved in the community

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