Security Supervisor
1 month ago
About the Role
We are seeking a highly skilled and experienced Security Supervisor to join our team at Gateway Casinos & Entertainment Limited. As a key member of our security team, you will be responsible for supervising a team of Security Officers and ensuring the safety and security of our employees, customers, and assets.
Key Responsibilities
- Supervise and manage team performance while participating in security activities
- Oversee training, coaching, human resources, safety, and recruitment needs of the team
- Monitor floor traffic, watch for suspicious activity, communicate with management and surveillance
- Provide excellent customer service by greeting customers, answering questions, and providing solutions
- Escort individuals within the facility and parking lot(s); may provide first aid; conducts interviews and investigations; writes reports
- Comply with all applicable laws, policies, and procedures
- Keep work areas clean and free of safety hazards, debris, and litter
- Perform all job duties in a safe and responsible manner
- Adhere to departmental quality standards
- Perform other related and compatible duties as assigned
Requirements
- Previous security experience and security training is a strong asset
- A minimum one year of experience in a related field
- A current First Aid/CPR certification
- Proven high level of customer service
- Organizational, interpersonal, analytical, and communication skills
- Completion of Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor) OR valid BC Security License and completion of Gaming Security Officer (GSO) training/exam within 90 days of start in.
- Completion of Serving It Right prior to start date (in BC)
About Us
Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. We operate 31 gaming properties across British Columbia, Ontario, and Edmonton, Alberta, and employ approximately 8,648 people. We are committed to providing a safe and enjoyable experience for our customers and employees, and we are seeking a highly skilled and experienced Security Supervisor to join our team.
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