Design Studio Specialist

4 weeks ago

Vancouver, British Columbia, Canada Pottery Barn Full time

We're seeking a skilled Design Studio Specialist to join our team in Granville. As a key member of our design team, you'll inspire customers to express themselves in their home, bringing the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap.

About the Role

You'll be responsible for utilizing design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales. This includes performing productive in-home consultations, creating and presenting design plans based on client needs, style, preferences, and living space, and maintaining knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.

Responsibilities

  • Utilize design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales.
  • Perform productive in-home consultations, including accurately measuring and assessing the client's living space.
  • Create and present design plans based on client needs, style, preferences, and living space.
  • Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
  • Utilize exemplary World-class service standards to assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
  • Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.
  • Strong communication, clienteling, and customer follow-up skills.
  • Ability to complete and coordinate complex large orders within a variety of sales channels.
  • Experience in working with the elements of design preferred.
  • Proven ability to prioritize and handle multiple tasks simultaneously.
  • 1-2 years of customer service and retail sales experience, with specialty retail preferred but not required.

Physical Requirements

  • Must be able to be mobile on the sales floor for extended periods of time.
  • Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
  • Full-time associates are expected to have open availability to meet the needs of the business.
  • Part-time flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week.

Our Mission Around Diversity, Equity & Inclusion

We believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day, where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead, and where our individual differences—whatever they may be—are valued, explored, and appreciated.

Benefits Just for You

This role offers a competitive compensation package, including pay and benefits. Pay is based on several factors, including education, work experience, certifications, geographic location, and more. The anticipated pay range for this role will be $17.80-$21.50 per hour.

Depending on your position and location, you may be eligible for a generous discount on all Williams-Sonoma, Inc. brands, an RSP plan and other investment opportunities, a wellness program that supports your physical, financial, and emotional health, paid vacations and holidays (full-time), health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time), individual development plans and career pathing conversations, annual performance appraisals, cross-brand and cross-functional career opportunities, online learning opportunities through brand-specific resources and WSI University, and leadership development opportunities.

WSI will not now or in the future commence an immigration case or 'sponsor' an individual for this position. This role is not eligible for relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer.

San Francisco Locations:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

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