Telecommunication Field Service Technician

3 weeks ago


Calgary, Alberta, Canada AFL Full time

Job Details

Description

AFL is seeking Telecommunication Field Service Technicians to join our Canadian Operations in Calgary, Alberta. As a Field Service Technician, your primary focus will be to provide exceptional customer service while installing and repairing products related to the future-friendly home, home networking, phone, high-speed internet, Optik TV, and home security systems.

You will also have opportunities to promote and up-sell additional services and products offered by our clients. To succeed in this role, you should have the ability to provide exceptional customer experiences, overcome objections, and handle both favorable and unfavorable customer interactions.

Key Responsibilities

  • Install and repair fiber optic products and equipment
  • Provide exceptional customer service and support
  • Upsell and promote additional services and products
  • Work in a dynamic and rapidly changing environment
  • Collaborate with other departments to achieve business objectives

Requirements

  • Completed a minimum of Grade 11 Math
  • Strong computer skills
  • Clean and valid Class 5 Driver's License
  • Previous experience in sales and customer service
  • Great-to-haves: Previous experience and/or education in telecommunications

Additional Information

  • Required to obtain and maintain a Security Alarm Installer License from the applicable provincial government prior to the end of the probationary period
  • Required to maintain clean driving records
  • Required to provide pre-employment criminal background checks

Work Location

  • City of Calgary and surrounding areas


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