Healthcare Clinic Operations Manager
4 weeks ago
Job Title: Healthcare Clinic Operations Manager
Job Summary:
The Healthcare Clinic Operations Manager is responsible for ensuring the efficient and effective operation of a busy multi-location clinic. This includes managing clinic administrative staff, overseeing client files and third-party payers, and maintaining compliance with healthcare regulations.
Key Responsibilities:
- Oversee the daily operations of the healthcare clinic
- Manage and supervise administrative staff, including hiring, training, and performance evaluations
- Nurture and maintain a pleasant work environment, ensuring elevated levels of organizational effectiveness, communication, and safety
- Comprehensive working knowledge of Clinicmaster, healthcare systems, and MS Office Suite
- Monitor and improve clinic processes for efficiency and effectiveness
- Plan and implement office systems, procedures, procurement, and policies
- Maintain clinic facilities and equipment
- Ensure clinic protocols, processes, and procedures are adhered to
- Assist Clinic Director with medical professional team schedule
- Oversee the management of client files, including third-party insurers, WSBC, and ICBC
- Oversee the scheduling and billing processes for all files and third-party payers, MSP, ICBC, and WSBC
- Responsible for reconciliation of all client files
- Accounts Payable/Receivables, staff payroll, and monthly bill reconciliation in conjunction with bookkeeper
- Cultivate relationships with vendors
- Assist with website improvement and social media campaigns
- Reporting to Clinic Director
Qualifications:
- Bachelor's degree in Healthcare Administration, Business Administration, or equivalent experience
- Five years of experience in healthcare management, preferably in a clinic setting
- Strong knowledge of healthcare regulations and standards
- Proficiency in healthcare management software, Clinicmaster, MS Office, Excel, and Outlook
- Third-party billing and insurer experience, WSBC, ICBC, MSP
- Excellent leadership and team management skills
- Proven ability to build a positive workplace culture
- Scheduling experience
- Strong organizational and problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Knowledge of marketing, web management, and social media campaigns an asset
Requirements:
- Work Permit
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