Healthcare Clinic Operations Manager

4 weeks ago


Vancouver, British Columbia, Canada EightSix Network Full time

Job Title: Healthcare Clinic Operations Manager

Job Summary:

The Healthcare Clinic Operations Manager is responsible for ensuring the efficient and effective operation of a busy multi-location clinic. This includes managing clinic administrative staff, overseeing client files and third-party payers, and maintaining compliance with healthcare regulations.

Key Responsibilities:

  • Oversee the daily operations of the healthcare clinic
  • Manage and supervise administrative staff, including hiring, training, and performance evaluations
  • Nurture and maintain a pleasant work environment, ensuring elevated levels of organizational effectiveness, communication, and safety
  • Comprehensive working knowledge of Clinicmaster, healthcare systems, and MS Office Suite
  • Monitor and improve clinic processes for efficiency and effectiveness
  • Plan and implement office systems, procedures, procurement, and policies
  • Maintain clinic facilities and equipment
  • Ensure clinic protocols, processes, and procedures are adhered to
  • Assist Clinic Director with medical professional team schedule
  • Oversee the management of client files, including third-party insurers, WSBC, and ICBC
  • Oversee the scheduling and billing processes for all files and third-party payers, MSP, ICBC, and WSBC
  • Responsible for reconciliation of all client files
  • Accounts Payable/Receivables, staff payroll, and monthly bill reconciliation in conjunction with bookkeeper
  • Cultivate relationships with vendors
  • Assist with website improvement and social media campaigns
  • Reporting to Clinic Director

Qualifications:

  • Bachelor's degree in Healthcare Administration, Business Administration, or equivalent experience
  • Five years of experience in healthcare management, preferably in a clinic setting
  • Strong knowledge of healthcare regulations and standards
  • Proficiency in healthcare management software, Clinicmaster, MS Office, Excel, and Outlook
  • Third-party billing and insurer experience, WSBC, ICBC, MSP
  • Excellent leadership and team management skills
  • Proven ability to build a positive workplace culture
  • Scheduling experience
  • Strong organizational and problem-solving abilities
  • Excellent communication and interpersonal skills
  • Ability to manage multiple tasks and priorities in a fast-paced environment
  • Knowledge of marketing, web management, and social media campaigns an asset

Requirements:

  • Work Permit

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