Global Operations Manager
3 days ago
About the Role
">This is a full-time on-site position for an Operations Key Account Manager at our Rocky View, AB location. The successful candidate will support the Director, Customer Support by leading one of the biggest key accounts to the success of the business.
">Responsibilities
">- ">
- Serve as the lead point of contact for all customer account management matters and warehouse operations.">
- Build long-term relationships with clients and learn about their operations.">
- Address concerns or issues a client may have and work with leadership to resolve them.">
- Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).">
- Monitor Customer Satisfaction and draw up action plans.">
- Establish project plans, tasks, resources, and ownership to ensure timelines are met.">
Requirements
">- ">
- 4+ years' experience in customer support role.">
- 3+ years' experience in project management or Warehousing Operations, 3PL.">
- Master's degree in business administration, sales, or engineering.">
- Excellent listening, negotiation, and presentation abilities.">
- Expert in MS Excel, VBA, and Macros.">
- Advanced skills in PowerPoint.">
- Working knowledge of PowerBI, PowerApps, and SQL is considered an asset.">
About DSV
">DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.
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