Expert Software Solution Consultant

1 day ago


Edmonton, Alberta, Canada Tyler Technologies Full time

The Tyler Technologies team is seeking a skilled Expert Software Solution Consultant to join our dynamic group of professionals. This challenging role requires an individual with excellent technical knowledge, strong communication skills, and the ability to effectively work with clients to implement Tyler software solutions.

About the Role

As an Expert Software Solution Consultant, you will be responsible for learning Tyler software products and implementation approaches to provide professional services such as consultation, software readiness, and education to clients. You will assist in designing and conducting knowledge transfer sessions on site or through webinars, educating users on fundamental software functionality, and performing analysis of client business models to identify and document client requirements regarding Tyler products and functionality.

Responsibilities
  • Leverage your technical expertise to deliver high-quality consulting services to clients, ensuring they effectively utilize Tyler software solutions in their production environments.
  • Collaborate with experienced colleagues to design and conduct training sessions, providing clients with essential knowledge to optimize their software usage.
  • Develop and maintain relationships with clients, understanding their needs and tailoring solutions to meet their unique business requirements.
  • Stay up-to-date on administrative tasks, including documentation, communication, and system updates, ensuring seamless project execution.
  • Assist QA staff with product testing and modification testing as needed, contributing to the ongoing improvement of Tyler software solutions.
  • Proactively communicate issues or unplanned events to management and relevant stakeholders, ensuring effective project delivery.
  • Serve as a liaison between clients and technical staff, conveying complex technical information in a clear and concise manner.
  • Engage in extensive travel to client sites, fostering strong working relationships and delivering exceptional consulting services.
Requirements
  • A Bachelor's degree or equivalent work experience.
  • Familiarity with computer systems and Microsoft Office products.

We offer a competitive salary for this position, estimated at $65,000 - $85,000 per year, commensurate with experience and qualifications.



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