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Client Relationship Manager

1 month ago

Sudbury, Ontario, Canada Royal Bank of Canada Full time

Job Description

What will you do?

  • Deliver exceptional client experiences through proactive engagement and transaction completion.
  • Identify opportunities for advice, solutions, and digital enablement to drive client satisfaction.
  • Contribute to team results by listening and spotting opportunities to offer additional advice or introduce clients to RBC partners.
  • Proactively resolve and prevent client banking problems.
  • Cultivate and maintain relationships with partners to work as one RBC team.
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.

What do you need to succeed?

  • A goal-oriented individual with a demonstrated passion for putting clients first.
  • Drive and self-motivation, as well as excellent communication skills and emotional intelligence.
  • Digital literacy across a broad range of devices.
  • Personal flexibility to work flexible hours.
  • Eagerness to learn and determination to succeed.
  • Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course.

Nice-to-have

  • A track record in building rapport and maintaining client relationships within the financial, service, or retail industry.
  • Mutual Funds accreditation.

What's in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits.
  • A world-class training program in financial services.
  • Excellent career development and access to a variety of job opportunities across business and geographies.
  • Leaders who support your development through coaching and managing opportunities.
  • Work in a dynamic, collaborative, progressive, and high-performing team.

Job Skills

  • Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.

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