Restaurant Operations Manager

4 weeks ago


Fox Creek, Canada Tim Hortons Fox Creek Full time
Job Summary

We are seeking a highly skilled Restaurant Operations Manager to join our team at Tim Hortons Fox Creek. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Evaluate daily operations to identify areas for improvement and implement changes to increase efficiency and productivity.
  • Monitor revenues and labour costs to ensure profitability and make adjustments as needed.
  • Supervise staff to ensure they are meeting performance expectations and provide coaching and training as required.
  • Plan and organize daily operations, including scheduling, inventory management, and supply chain logistics.
  • Set staff work schedules and ensure adequate staffing levels to meet customer demand.
  • Balance cash and complete balance sheets, cash reports, and related forms to ensure accurate financial records.
  • Conduct performance reviews to assess staff performance and provide feedback for improvement.
  • Organize and maintain inventory to ensure adequate stock levels and minimize waste.
  • Ensure health and safety regulations are followed and maintain a clean and safe working environment.
  • Negotiate arrangements with suppliers for food and other supplies to ensure the best possible prices and quality.
  • Lead and instruct individuals to achieve team goals and objectives.
  • Address customer complaints or concerns in a professional and courteous manner.
  • Provide exceptional customer service to ensure customer satisfaction and loyalty.
Work Conditions and Physical Capabilities
  • Work in a fast-paced environment with tight deadlines and high pressure.
  • Stand for extended periods and be physically demanding.
  • Combine sitting, standing, and walking to perform job duties.
  • Work in a combination of sitting and standing positions.
  • Manage a large workload and prioritize tasks to meet deadlines.
Personal Suitability
  • Be accurate and reliable in all aspects of the job.
  • Have a client-focused approach and prioritize customer satisfaction.
  • Be dependable and efficient in communication and interpersonal skills.
  • Be flexible and adaptable to changing circumstances and priorities.
  • Be organized and able to multitask to meet deadlines and achieve goals.
  • Be a team player and work collaboratively with others to achieve team objectives.
Other Benefits
  • Work in a permanent position with a regular schedule.
  • Work in a team environment with opportunities for growth and development.
  • Enjoy a competitive salary and benefits package.


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