Field Technician
1 month ago
We are seeking a highly skilled Bilingual Field Tech Analyst/Desktop Support Tech to join our team in Montreal, Quebec.
Key Responsibilities:- Provide technical support and maintenance within the organization's desktop computing environment.
- Install, diagnose, and maintain desktop equipment, printers, software applications, and mobile devices to ensure optimal performance.
- Support users in person or via telephone/remote control.
- Ensure proper day-to-day operation of technology applications and equipment.
- Perform scheduled moves, installations, and cancellations.
- Provide quality level II support with high customer satisfaction, technical knowledge, and timeliness.
- Solve technical issues and investigate elevated issues.
- Utilize ServiceNow for issue tracking.
- Ensure all tickets are resolved within documented service levels.
- Interact with asset management, network services, software systems engineering, applications development, and/or printer maintenance services.
- Assist in developing and documenting improvements to current processes.
- 5+ years of experience with end user support & desktop support.
- 5+ years of experience with Windows operating system, local/network installation, Internet Explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager & Admin Commands.
- Airport experience.
- Familiarity with laptops, iPads, PDA devices, printers, etc.
This is a full-time, Bilingual position, and this position supports service hours are 18 hours a day x 7 days a week for the Airport.
This position will need to have the ability to work in a team environment, as well as, commit to a flexible work schedule.
From a physical standpoint, please be aware that this position may need to navigate the large Airport & Air Canada Facility, and could involve a lot of potential walking.
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