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IT Leadership Role in Vancouver
1 month ago
HBI Canada is a leading wholesaler of Roll-Your-Own products, with a strong presence in the Canadian market.
Job OverviewWe are seeking an experienced IT Manager to join our team and lead our technology initiatives to support growth and efficiency.
Key Responsibilities:- Provide onsite assistance and first-line technical support for all staff and departments.
- Monitor performance on hardware, systems, and applications.
- Design and implement efficient end-user feedback and error-reporting systems.
- Ensure website updates and regular maintenance.
- Work on new projects as assigned.
- Support stakeholder requests, analyze problems, and escalate issues when necessary.
- Troubleshoot desktop and printer hardware, and software issues.
- Install, configure, and test all new workstations, peripheral equipment, and software.
- Troubleshoot LAN/WAN and connectivity issues.
- Develop reference and training materials and provide end-user training.
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 4+ years of experience in IT management or related roles.
- Strong competence in Microsoft Ecosystem (Office 365, SharePoint, Teams, SQL, Exchange, Desktop, and Server OS), computer hardware/software, networking, and server rooms.
- Deep understanding of Windows Servers.
- Deep experience with RMM Software.
- Solid problem-solving, researching, and troubleshooting skills.
- Competitive salary: $80,000 - $110,000 per year, depending on experience.
- Opportunities for professional development and growth.
- A collaborative and inclusive work environment.
