Bilingual Customer Service Ambassador

5 days ago


Campbellton, Canada Millennium 1 Solutions Full time

Customer Service Excellence

As a Bilingual Customer Service Representative at Millennium 1 Solutions, you will be a leading brand ambassador, serving as the first point of contact for customers in English or French. We are seeking candidates who have a passion for delivering exceptional customer service, solving customer issues, and answering questions in a caring and considerate manner.

Key Responsibilities

  • Deliver first-class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
  • To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
  • Respond to complex customer inquiries and complaints in a highly informed, accurate, and responsible manner in accordance with resources provided.
  • Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.

Requirements

  • Demonstrated passion for customer satisfaction excellence and prior experience in an interactive customer service environment required.
  • Bilingual (English/French) a requirement.
  • Strong and developed oral and written communication skills, including typing, spelling, and grammar.
  • Demonstrated ability to implement change efforts and ability to work all required shifts.
  • Ability to learn new skills/concepts and apply this knowledge quickly and accurately.

About Millennium 1 Solutions

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category. At Millennium 1 Solutions, what you do matters. Because here YOU can.

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