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Veterinary Diagnostic Imaging Specialist

2 months ago


Calgary, Alberta, Canada IDEXX Full time
Job Summary

We are seeking a highly skilled and experienced Field Support Representative to join our team at IDEXX. As a Field Support Representative, you will play a critical role in providing technical support and training to our customers in the veterinary diagnostic industry.

Key Responsibilities
  • Provide technical support and training to customers on IDEXX Diagnostic Imaging Systems
  • Develop and implement strategies to maintain customer accounts through education and customer-centric solutions
  • Collaborate with Field Sales Representatives and Customer Support to ensure seamless customer experience
  • Travel extensively to customer locations, with up to 75% of time spent on the road
Requirements
  • Minimum 3 years of experience in a veterinary clinic setting, with training and/or leadership background preferred
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and colleagues
  • Ability to work in a dynamic environment, with strong problem-solving and decision-making skills
  • Proficiency in using technology, including computers, tablets, and smartphones
What We Offer
  • Competitive hourly rate, with opportunity for annual cash bonus
  • Comprehensive benefits package, including health, dental, and vision insurance
  • 5% matching 401(k) plan
  • On-the-job training and career advancement opportunities
Work Environment

As a Field Support Representative, you will work in a variety of settings, including customer locations and busy veterinary clinics. You will be required to travel extensively, with up to 75% of time spent on the road. You will also be expected to work in a fast-paced environment, with frequent deadlines and changing priorities.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.