Customer Service Representative

4 days ago


St John's, Newfoundland and Labrador, Canada MCI Full time
Job Overview: We are seeking a skilled Contact Center Agent to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients through phone, email, and chat interactions.

Main Responsibilities:
  • Listens to customers' needs and resolves their issues in a timely and professional manner.
  • Utilizes various systems and technology to complete account management tasks.
  • Recognizes sales opportunities and applies sales skills to upgrade.
  • Explains and positions products and processes with customers.
  • Escalates customer dissatisfaction with the managerial team when necessary.


Requirements:
  • Must be 18 years of age or older.
  • High school diploma or equivalent required.
  • Excellent organizational, written, and oral communication skills.
  • Able to type swiftly and accurately (20+ words per minute).
  • Basics knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and Windows operating system.


What We Offer:
  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage.
  • Retirement Savings: Secure your future with retirement savings programs.


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