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Food Service Team Lead

2 months ago

Greater Napanee, Ontario, Canada Tim Hortons Full time
Job Title: Food Service Supervisor

We are seeking a highly skilled Food Service Supervisor to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and quality in our food service operations.

Key Responsibilities:
  • Leadership and Supervision: Supervise and co-ordinate activities of staff who prepare and portion food, train staff in job duties, sanitation and safety procedures, and establish methods to meet work schedules.
  • Quality Control: Ensure that food and service meet quality control standards, prepare budget and cost estimates, and maintain records of stock, repairs, sales, and wastage.
  • Customer Service: Address customers' complaints or concerns and provide excellent oral communication skills to ensure a positive customer experience.
  • Work Environment: Work in a fast-paced environment with a combination of sitting, standing, and walking, and be able to stand for extended periods.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a food service establishment.
  • Security and Safety: Criminal record check required.
  • Personal Suitability: Client focus, efficient interpersonal skills, flexibility, and a team player attitude.
Working Conditions:
  • 35 to 40 hours per week.
  • Night shift premium.
  • Permanent employment.
  • English language required.