Portfolio Scheduler
4 weeks ago
Job Summary
The Portfolio Scheduler is responsible for ensuring all permanent, ad hoc, or special requests for manpower coverages are satisfied with the proper selection of personnel and criteria established by the company.
Key Responsibilities
- Create schedules in scheduling software.
- Maintain all schedules within portfolio of accounts.
- Fulfill all open shifts with the proper classification of guard.
- Confirm and approve billing and payroll for set portfolio of accounts.
- Investigate and resolve reported pay discrepancies.
- Maintain staffing requirements and extra coverage.
- Minimize OT, trscaining cost, and show pay costs.
- Comply with scheduling instructions within procedures.
- Administer coverage change orders.
Requirements
- Minimum of Grade 12 education with 1-2 years work experience, with Microsoft Office and Scheduling software knowledge.
- Excellent customer service skills.
- Excellent interpersonal, organizing, and planning skills.
- Knowledge of Windows operating system.
- Thorough understanding of the GTA and GardaWorld accounts.
Work Environment
The incumbent will be required to work in a fast-paced environment, with varying levels of stress depending on activity levels in the Operations Centre.
The position requires the incumbent to work at a desk and computer potentially for extended periods of time.
The incumbent is required to maintain a high level of professionalism and deportment while working.
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