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Application Testing Specialist

2 months ago

Kitchener, Ontario, Canada Manulife Full time
Job Title: Application Testing Specialist

As an Application Testing Specialist at Manulife, you will play a critical role in ensuring the integrity of our electronic file implementation process. Your primary responsibility will be to manage relationships with clients and their HRIS providers to establish electronic eligibility file feeds and confirm the accuracy of test files sent during implementation.

Key Responsibilities:
  • Participate in internal and external project team meetings to ensure seamless communication and collaboration.
  • Focus on escalated plans and issues impacting the implementation timeline, ensuring timely resolution and handover to the Electronic File team.
  • Act as a project manager, owning the electronic file implementation process from start to finish.
  • Attend training sessions to stay current with system and product enhancements, process changes, and improvements.
  • Assist in procedure development, training, and management to ensure effective implementation.
  • Provide system expertise and perform system process administration to support the setup of new clients and ongoing plan administration of existing clients.
Requirements:
  • Demonstrated ability to apply technical industry knowledge to day-to-day issues and adapt to technology.
  • Comprehensive knowledge of Group Benefits is an asset.
  • Strong Office 365 skills.
  • Bilingual (French & English) is an asset.
What We Offer:
  • Flexible work policies and strong work-life balance.
  • Opportunities to learn and grow at every stage of your career.
  • A diverse and inclusive work environment that fosters growth and development.

At Manulife, we strive to attract, develop, and retain a workforce that reflects the diversity of our customers. We foster an inclusive workplace where everyone thrives. Join us in our mission to make a positive impact on people's lives.