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Senior Claims Adjuster, Alternative Dispute Resolution Specialist
2 months ago
Job Summary
The Senior Claims Adjuster, Alternative Dispute Resolution (ADR) role at CAA Club Group is a challenging and rewarding opportunity for a seasoned claims professional to leverage their expertise in handling disputes on Ontario Accident Benefit files.
Key Responsibilities
- Represent the company at LAT conferences/hearings and negotiate settlements in a professional and effective manner.
- Identify trends and opportunities to improve the quality and performance of claims services, driving continuous improvement within the AB/ADR and Claims Department.
- Proactively handle files with strong analysis, demonstrating exposure recognition and expertise in SABs.
- Liaise with the AB department to ensure accurate reserving and disposition planning.
- Champion change and continuous improvement within the organization, maintaining awareness of case law and industry trends.
- Provide coaching and mentoring on technical and professional skills, while maintaining technical claims and jurisdictional expertise.
- Communicate effectively with stakeholders, participating in special projects and assignments as required.
Requirements
- Minimum 5 years of AB claims experience with solid SABs knowledge and experience with all levels of filing handling.
- Post-secondary education completed in a related field.
- CIP/FCIP designation or working towards completion is preferred.
- Strong analytical thinking and problem-solving skills, effective negotiation, and strong written/verbal communication skills.
- Exceptional team player with the ability to operate independently, with strong time management and organizational skills.
- Ability to adjust work schedule and participate in extended hours duties as required.
What We Offer
- Competitive total compensation and benefits package.
- Annual shared success program based on performance.
- Annual merit increases based on performance.
- DC Pension Plan with a matching contribution component.
- Complimentary CAA Membership.
