Director of Technology and Data Management

2 months ago


Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time
Customer Experience and Technology Director

Distech Controls, a leading provider of intelligent building solutions, is seeking a highly skilled Customer Experience and Technology Director to join our team. As a key member of our leadership team, you will be responsible for driving the development and implementation of customer experience strategies across various regions.

Key Responsibilities:

  • Oversee the delivery of customer experience strategies across regions, ensuring alignment with global standards.
  • Lead ongoing efforts to enhance the quality of customer interactions through process improvements, leveraging feedback and performance data.
  • Manage the selection and implementation of customer experience tools, ensuring seamless integration with existing systems.
  • Develop and provide training resources to enhance the skills and effectiveness of customer-facing teams across the company.
  • Establish and monitor key performance indicators (KPIs) for customer experience across regions, ensuring targets are met or exceeded.

Requirements:

  • Bachelor's degree in business administration, marketing, communications, or a related field.
  • Highly organized with an ability to manage multiple priorities in a fast-paced environment.
  • Analytical mindset with a focus on generating insights from customer experience data.
  • Valid passport for traveling.

About Distech Controls:

Distech Controls is a subsidiary of Acuity Brands Lighting, Inc. We are committed to providing our employees with a modern, motivating work environment and competitive salaries and benefits. Our mission is to connect people with intelligent building solutions for better health, better space, and better efficiencies through our forward-thinking technologies and services.



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