Director of Technology and Data Management

2 months ago


Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

At Acuity Brands Lighting, Inc., we're committed to fostering a culture of innovation and excellence. As a key member of our team, you'll play a vital role in shaping our customer experience strategy and driving business growth.

CX Strategy Implementation:

Develop and execute customer experience strategies across various regions, ensuring alignment with global standards and driving business results.

Continuous Improvement:

Lead ongoing efforts to enhance the quality of customer interactions through process improvements, leveraging feedback and performance data to drive continuous improvement.

Tools Management and Selection:

Train and develop customer-facing teams across the company, providing resources to enhance their skills and effectiveness.

Performance Metrics:

Establish and monitor key performance indicators (KPIs) for customer experience across regions, ensuring targets are met or exceeded.

Manage our customer experience program and the 100% customer satisfaction program, leveraging data to inform decision-making and drive business outcomes.

Requirements:

  • Bachelor's degree in business administration, marketing, communications, or a related field.
  • Highly organized with an ability to manage multiple priorities in a fast-paced environment.
  • Analytical mindset with a focus on generating insights from customer experience data.
  • Bilingual French and English, with a valid passport for traveling.

About Us:

Acuity Brands Lighting, Inc. is a leading provider of lighting and building management solutions. We're committed to delivering exceptional customer experiences and driving business growth through innovation and excellence.



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