Supervisor

18 hours ago

Ottawa, Ontario, Canada Tim Hortons Full time
Supervisor Job Description

At Tim Hortons, we're looking for a skilled Supervisor to join our team. As a Supervisor, you'll play a key role in ensuring our guests receive exceptional service and that our team members are supported and empowered to deliver their best.

Key Responsibilities:
  • People Management: Lead by example, demonstrating respect and empathy towards team members and guests. React promptly to issues, encourage a positive work environment, and report performance to management.
  • Hospitality Management: Prioritize guest satisfaction, respond with urgency and friendliness, and assist with company-wide incentive programs.
  • Operations Management: Comply with legislation, enforce Tim Hortons standards, manage shift cash procedures, and stay up-to-date on new information.
  • Health and Safety: Adhere to occupational health and safety legislation, follow safe work practices, and report incidents to management.

Requirements: Previous experience in QSR, excellent communication skills, flexibility to work a variety of shifts, and a passion for delivering exceptional guest experiences.

About Tim Hortons: We're a fun, flexible environment where guests are our neighbors, and coworkers are our friends. We're committed to making a lasting impression and would love for you to join our team.

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