Data Integration Specialist

1 week ago

Ottawa, Ontario, Canada Assent Inc Full time

At Assent Inc., we are the leading solution for supply chain sustainability, tailored for top-tier manufacturers driven by sustainability. Hidden risks plague supply chains that were not designed with sustainability in mind. Our experts provide insights to ensure comprehensive sustainability.

We are proud to have reached a significant milestone of crossing the US$100M ARR mark, granting us Centaur Status. This achievement marks our journey from $5 million to US$100M ARR in just eight years, marked by substantial growth and achievements. With our $350 million funding led by Vista Equity Partners, we are poised for further expansion and seek outstanding team members to join our mission.

We embrace a remote-first work model, valuing flexibility and autonomy. For those within 50 kms/31 miles of our five global offices, you can expect to come into the office one day a week. Similarly, those near co-working spaces are encouraged to work onsite once a month.

Job Description

The Data Integration Specialist will play an integral role in delivering services to customers on their purchased solution, working closely with clients to define and execute project plans from start to finish. The ideal candidate is eager to learn, highly organized, and has excellent interpersonal skills.

Key Responsibilities
  • Manage the initial onboarding process, understanding client goals, business, data, and ensuring quality product configuration.
  • Partner with Customer Success to align customer data setup and program configuration with desired outcomes.
  • Build confidence and trust with clients using project management methodologies and deliverables such as client-facing reports, weekly status meetings, and milestone plans.
  • Build and manage relationships with key stakeholders within assigned client organizations.
  • Manage processes and procedures for activities covering provisioning, setup, data load, build, test, and deployment of customer systems and associated modules.
  • Conduct data discovery and implementation workshops, ongoing consultation aligned with Assent's data standards and processes, to ensure optimized data implementation.
  • Proactively identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies.
  • Input and maintain designated business systems tools with up-to-date statuses, communications, conversations, and correspondence with Assent clients.
  • Work closely with cross-functional Assent teams to develop and enhance best-in-class processes, procedures, and templates enabling consistent process improvements.
  • Possess beginner to intermediate regulatory knowledge to consult with clients in program direction.
  • Use Assent's internal resources to proactively respond to client queries over the phone and electronically.
  • Keep informed and up-to-date with Product releases and regulatory updates to best support Assent's clients.
  • Serve as a friendly and professional frontline contact with Assent's clients.
Qualifications
  • Excellent oral and written communication skills in English and German; additional languages considered an asset.
  • Minimum 3 years related work experience in customer success, project management, and/or consulting roles or equivalent/transferrable field.
  • Working knowledge of consultative customer management and/or project management roles.
  • Experience working in a technology/SaaS and/or Professional Services organization considered an asset.
  • Advanced Excel skills to analyze and report complex datasets.

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