Retail Store Team Lead

3 weeks ago


Red Deer, Alberta, Canada Shell Gas Station Full time

Job Summary: We are seeking a highly motivated and experienced Retail Store Team Lead to join our team at Shell Canada. As a key member of our retail operations team, you will be responsible for leading a team of sales staff and ensuring the smooth operation of our retail stores.

Key Responsibilities:

  • Lead and motivate a team of sales staff to achieve sales targets and provide excellent customer service.
  • Ensure the efficient operation of the store, including inventory management, cash handling, and customer service.
  • Develop and implement sales strategies to drive sales growth and improve customer satisfaction.
  • Monitor and control store expenses, including labor costs, inventory, and supplies.
  • Collaborate with other departments, such as marketing and logistics, to ensure seamless execution of sales initiatives.
  • Provide coaching and training to sales staff to improve their skills and performance.
  • Identify and resolve customer complaints and issues in a timely and professional manner.

Requirements:

  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a retail sales environment.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.

Work Environment:

  • Retail business environment.
  • Fast-paced environment with frequent customer interactions.
  • Standing for extended periods and handling heavy loads.

Security and Safety:

  • Criminal record check required.

Work Conditions and Physical Capabilities:

  • Combination of sitting, standing, and walking.
  • Standing for extended periods.
  • Handling heavy loads.


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