Field Service Technician
4 days ago
Job Summary
Cummins Inc. is seeking a skilled Field Service Technician to join our team in Sparwood, British Columbia. As a Field Service Technician, you will be responsible for providing exceptional customer service and ensuring prompt and efficient attention to customer needs.
Key Responsibilities
- Engage with customers in a courteous and professional manner, anticipating and addressing their needs promptly.
- Identify additional service opportunities with customers and apply specialized tools and documented procedures to diagnose and complete less complex repairs.
- Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
- Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents.
- Maintain service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures, and legislation.
Requirements
- Heavy Duty Equipment Technician and/or Heavy Duty Equipment Technician - Off Road Certification.
- Vocational diploma from a relevant technical institution.
- Locally valid driving permit.
- Basic level field service work experience.
- Intermediate level knowledge of and/or experience with engine products.
- Customer service experience.
Working Conditions
This position is located in Sparwood, BC, and may require working in a unionized environment. The successful candidate will be subject to our Pre-Employment Background Screening process, including a Criminal Background Check.
Compensation and Benefits
Cummins Inc. offers a competitive salary and benefits package, including our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits. We are committed to the principles of diversity and employment equity under the Employment Equity Act and strive to ensure that our workforce reflects the diverse nature of Canadian society.
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