Technical Account Manager Specialist

5 days ago


Toronto, Ontario, Canada Apex Systems Full time
Job Summary

We are seeking a highly skilled Technical Account Manager to join our team at Apex Systems. This is an exciting opportunity for a motivated professional to work with a global IT services provider and contribute to the growth of our e-commerce client.

In this role, you will work collaboratively with our Client Success Management team to deliver customized integrations, seamless implementations, and provide technical education and guidance to existing clients. You will also be part of a group responsible for diagnosing, investigating, and triaging platform functionality and 3rd party integrations.

Key Responsibilities:
  • Optimize your portfolio of accounts by consistently reviewing customer's technical performance and overall platform health.
  • Investigate data anomalies and answer support questions from both internal and external parties.
  • Lead status calls with retailers to drive discussion and resolution on outstanding support issues.
  • Triage and drive resolution on incoming retailer support tickets via Jira Service Desk.

Requirements

To succeed in this role, you should have:
  • Knowledge of logistics of SaaS application development, distributed systems, and release/version management.
  • Outstanding technical aptitude and acumen.
  • Practical hands-on experience and working knowledge of SQL and APIs (REST).
  • Incident management experience for critical issues impacting a production environment.

What We Offer

We offer a dynamic work environment, competitive compensation package, and opportunities for career growth and professional development.

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