Technical Account Specialist
4 days ago
At Skimmer, we're modernizing the pool and spa service industry by empowering businesses with innovative technology. Our mission is to revolutionize the way companies manage their finances and operations.
We're seeking a Technical Account Manager to join our team and support our customers in achieving their goals. The ideal candidate will have a strong background in customer-facing roles, excellent communication skills, and a passion for ensuring customer success.
The Technical Account Manager will play a critical role in onboarding new customers, providing training and support, and resolving billing issues. They will work closely with our Account Managers and other teams to ensure a seamless experience for our clients.
Key responsibilities include:
- Customer Onboarding & Training: Lead onboarding sessions, conduct training sessions, and develop onboarding materials to educate customers on our billing platform.
- Implementation: Assist customers with implementing and setting up our billing solution, ensuring it meets their specific business needs.
- Resolving Billing Issues: Investigate and resolve complex billing situations, including invoicing errors, QBO Sync errors, disputes, or other challenges.
- Account Manager and Success Manager Support: Partner with Account Managers to support billing prospects through the technical aspects of the sales process.
- Customer Billing Success & Retention: Monitor adoption and usage of the billing platform, provide insights, and recommendations to improve the customer experience and increase retention rates.
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