Customer Service and Operations Specialist

2 months ago

Hamilton, Ontario, Canada BeWell Health Centres Full time
About BeWell Health Centres

BeWell Health Centres is a leading provider of comprehensive psychological wellness services in the GTA. Our team of industry-leading clinicians and entrepreneurs is dedicated to delivering exceptional patient care and creating a positive work environment.

Job Summary

We are seeking a highly skilled and motivated Customer Service and Operations Specialist to join our team. As a key member of our Administrative Care Team, you will be responsible for providing exceptional customer service, coordinating operations, and supporting the growth and development of our clinics.

Key Responsibilities:
  • Answering phones, emails, and mail in a professional manner
  • Billing appointments and managing patient records
  • Coordinating care team intake consultations and retention efforts
  • Assisting with administrative tasks, including scheduling, IT troubleshooting, and office supplies
  • Communicating with other medical offices, pharmacies, and health organizations
Requirements:
  • 2+ years of relevant sales, operations, or professional office administration experience
  • Mature approach to customer service, with strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficient in MS Office and experience with EMRs, particularly Jane App
  • Flexibility to work evenings and weekends as needed
What We Offer:
  • Competitive compensation package, including hourly pay and performance bonus
  • Company-paid extended health benefits
  • Opportunity to grow and develop your career in a dynamic and supportive environment
  • Chance to work with industry-leading clinicians and entrepreneurs

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