Customer Service Representative

4 weeks ago

Municipal District of Rocky View No, Canada MOBILE SNAP Full time
Job Description

We are seeking a highly skilled Client Service Clerk to join our team at MOBILE SNAP. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Supervise Staff: Lead and manage a team of customer service representatives to ensure seamless delivery of services.
  • Address Customer Complaints: Respond to and resolve customer complaints in a timely and professional manner.
  • Arrange Billing and Refunds: Coordinate with clients to arrange for billing and refunds, ensuring accurate and efficient processing.
  • Explain Services: Clearly explain the type and cost of services offered to clients, ensuring they understand their options.
  • Maintain Records: Accurately maintain records and statistics, providing valuable insights for business growth.
  • Perform General Office Duties: Assist with general office tasks, including ordering supplies and maintaining inventory.
Requirements
  • Experience: While experience is an asset, we welcome candidates with a strong work ethic and willingness to learn.
  • Language: Fluency in English is required.
  • Work Hours: 40 hours per week.

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