Hotel Operations Manager

4 weeks ago


Sioux Lookout, Canada LAMPLIGHTER MOTEL Full time
Job Title: Hotel Clerk Supervisor

LAMPLIGHTER MOTEL is seeking a skilled Hotel Clerk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for ensuring the smooth day-to-day running of our front desk and guest services.

Key Responsibilities:
  • Coordinate activities with other work units or departments to ensure seamless service delivery.
  • Establish and maintain work schedules and procedures to optimize productivity and efficiency.
  • Perform same duties as workers supervised, providing guidance and support as needed.
  • Prepare and submit reports to management on key performance indicators and areas for improvement.
  • Resolve work problems, provide technical advice, and recommend measures to enhance productivity and product quality.
  • Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
  • Coordinate, assign, and review work to ensure tasks are completed to a high standard.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, and machinery, arranging repair work as needed to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to support hotel operations.
Requirements:
  • 3-4 years of experience in a supervisory role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with tight deadlines and high pressure.
  • Attention to detail, with a focus on delivering high-quality service and ensuring guest satisfaction.
Work Environment:

The successful candidate will work in a dynamic and fast-paced environment, with a focus on delivering exceptional guest service and ensuring the smooth operation of our hotel.

Language:

The primary language of work is English.

Work Schedule:

The successful candidate will work 37.5 hours per week, with a regular schedule and occasional overtime as required.



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