Customer Service Representative

4 days ago


Saint John, New Brunswick, Canada NTT Business Process Outsourcing Full time $19
Job Description

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team as a Financial Services Specialist. In this role, you will be responsible for providing exceptional service to customers, handling inbound calls, and resolving their inquiries in a timely and professional manner.

Responsibilities
  • Respond to customer inquiries regarding credit card transactions, account maintenance, and online support.
  • Analyze customer needs and provide solutions that meet their requirements.
  • Work closely with on-screen customer information to identify customer needs and update customer records.
  • Escalate complex issues to senior colleagues for resolution.
Requirements
  • Fluent in English; Bilingual (French) required.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • A competitive salary of $19.00 per hour.
  • A comprehensive benefits package including medical, vision, and dental insurance.
  • Ongoing training and development opportunities to enhance your skills and career.
  • A dynamic and supportive work environment that values diversity and inclusion.


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