Customer Service Representative

20 hours ago


Saint John, New Brunswick, Canada NTT Business Process Outsourcing Full time

We are committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. At NTT Data, what you do matters.

A Career at NTT Data Means:

We're committed to building a people-focused environment where you can shine, no matter who you are.

Belonging to a team where you can make a difference – to your clients, colleagues, and communities.

Your ideas are embraced, impactful, and keep us agile.

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Virtually paid training

Comprehensive benefits package (medical, vision, and dental)

Short- and long-term disability options

Salary Estimate: $50,000-$60,000 per year

As a Customer Care Specialist with NTT Data, you will be responsible for delighting customers by handling inbound calls from existing and potential customers for our client, President's Choice Financial.

You will be directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment.

Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a professional manner.

In this role, you will play a key role in advising and supporting existing and potential customers whilst creating positive experiences and engagements.

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.

Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.



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