Senior Operations Initiatives Manager

1 month ago

Toronto, Ontario, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

Key Responsibilities

The Senior Operations Initiatives Manager is a critical role that represents the Operations Departments of Royal Bank of Canada, providing leadership on key productivity, efficiency, and service-enhancing initiatives related to RBC and industry projects. The incumbent will serve as a delegate for a WM Canada Operations Director on Operations, firm, and/or industry initiatives by providing process design, expert product knowledge, technical expertise, and problem-solving unique to one or more specialty areas. The incumbent must work effectively and collaboratively with multiple departments and stakeholders (internal and external) to achieve quality and timely delivery of solutions.

Key Accountabilities

  • Oversee the design, development, and implementation of solutions required to support specific Operations' initiatives.
  • Plan, organize, and manage tasks and resources to accomplish a defined objective with a defined scope.
  • Develop proposals and work plans as required to support Operations activities.
  • Communicate regularly with management and other relevant parties to keep impacted resources informed.
  • Prepare detailed plans and/or specifications for implementation of change requests and/or initial process requirements.
  • Provide training, coaching, and mentoring for department managers and other Operations resources, fostering teamwork and knowledge transfer.
  • Participate in Operations, firm, and/or industry initiatives providing process design, expert product knowledge, technical expertise, and problem-solving unique to one or more specialty areas. Provide business requirement, UAT testing, and implementation support as required.

Requirements

Must-have

  • 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND
  • 5+ years of securities, banking, technology, and/or job-specific industry experience
  • 5+ years prior securities, banking, technology industry, and/or job-specific related experience
  • Canadian Securities license
  • 3+ years demonstrated project team coordination and/or coaching/mentoring leadership experience
  • Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)

Nice to Have:

  • Ability to multi-task and prioritize and work independently under tight deadlines in a fast-paced environment
  • Experience with identifying and implementing process/system changes which reduce risk, increase efficiencies or enrich customer service
  • Proven change leadership and change management skills
  • Strong analytical and problem-solving skills, with a keen attention to detail. Accurately defines problems and identifies relevant factors while objectively considering alternatives and anticipating the regulatory and client impact of possible solutions
  • Strong Leadership, facilitation, negotiation, verbal & written communication skills to deal with senior executives
  • Canadian Securities Course

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business and geographies

Job Skills

Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Time Management, Waterfall Project Management

Additional Job Details

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Inclusion and Equal Opportunity Employment

At Royal Bank of Canada, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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