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Customer Service Associate
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Associate - Order Fulfillment to join our team at Walmart Canada. As an Order Fulfillment Associate, you will play a critical role in ensuring that our customers receive their online grocery orders in a timely and accurate manner.
Key ResponsibilitiesPicking and Packing Orders
You will be responsible for efficiently picking and packing online grocery orders from various temperature areas, ensuring that products are of the highest quality and accurately assembled to meet customer expectations.
Order Accuracy and Quality
You will ensure that orders are accurately picked and packed, with attention to detail, including distinguishing between similar named products, exact quantity, and correct product codes.
Documentation and Labeling
You will correctly document and label all orders, including interpretation and understanding of documentation such as pick slips, packaging details, and shipping labels.
Customer Interaction and Service
You will balance fulfillment responsibilities with customer interaction, offering service and support to resolve any issues that may arise.
Continuous Improvement
You will participate in continuous improvement initiatives, suggesting changes to operational procedures, productivity standards, and efficiencies to enhance customer satisfaction, safety, and quality standards.
To be successful in this role, you will require:
Attention to detail
Excellent attention to detail and ability to accurately pick and pack orders.
Communication skills
Strong communication skills to effectively interact with customers and colleagues.
Teamwork
Ability to work effectively in a team environment to achieve customer satisfaction and quality standards.
Adaptability
Flexibility to adapt to changing priorities and work assignments to meet customer requests and daily delivery schedules.
As a Customer Service Associate - Order Fulfillment at Walmart Canada, you will have the opportunity to work in a fast-paced and dynamic environment, with a focus on customer satisfaction and quality standards. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
