Bilingual Customer Solutions Coordinator

5 days ago


FlorencevilleBristol, New Brunswick, Canada mccainfood Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Bilingual Customer Solutions Coordinator to join our team at McCain Foods. As a key member of our Customer Solutions team, you will be responsible for providing exceptional customer service to our Canadian retail and food service customers.

Key Responsibilities:

  • Order Management: Manage customer orders throughout the order to delivery cycle, ensuring timely and accurate delivery of products.
  • Customer Service: Provide exemplary customer service to internal and external customers, responding promptly and accurately to all customer inquiries.
  • Inventory Management: Assist in the maintenance of customer profiles, including Master Data criteria and current customer conditions.
  • Logistics: Navigate SAP, carrier websites, and customer portals for order tracking and tracing purposes to provide customers with current information about the status of their orders.
  • Reporting: Generate progress against assigned projects and assist with process improvements.
  • Team Collaboration: Participate in cross-functional teams to resolve customer issues or supply chain inefficiencies.

Requirements:

  • Bilingual: Must be able to effectively communicate (both verbally and written) in English and French.
  • Customer Service Experience: 1-2 years of customer service experience.
  • Technical Skills: Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and SAP Order To Cash systems.
  • Education: Bachelor's Degree in Logistics, Business, or Supply Chain.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and dynamic work environment.

McCain Foods is an Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace and welcome applications from diverse candidates.



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