Production Operations Engineer

4 weeks ago

Toronto, Ontario, Canada Index Exchange Full time

About the Role:

We are seeking a highly skilled Production Operations Engineer to join our global team. As a key member of our operations team, you will be responsible for ensuring the operational stability and reliability of our worldwide 24x7 on-premises and cloud environments.

Key Responsibilities:

  • Maintain oversight on internal metrics, including the health, security, and performance of on-premises & hybrid-cloud network and systems infrastructure environments.
  • Execute timely and effective incident response, identifying and mitigating issues to minimize downtime.
  • Respond to alerts within our established SLOs and assist in incident triage, ensuring that the right teams are engaged to address issues promptly.
  • Participate in maintaining system backups, disaster recovery plans, and security protocols are in place and maintained.

Requirements:

  • In-depth understanding of the Linux operating environment: kernel tuning, network stack tuning, system observability & instrumentation, and security & access management.
  • Solid understanding of layer 2-7 networking fundamentals and the relationship between servers & services, and the transit of their packets through network hardware.
  • In-depth experience engineering and maintaining a private-cloud infrastructure: Bare-metal, vSphere, KVM, Kubernetes.
  • Experience with tools like Ansible, Terraform, Docker, Kafka, Nexus.
  • Familiarity with Big Data tools: Hadoop, HDFS, Spark, HBase.
  • Ability to write code in Go, Python, Bash, or Perl for automation.

What We Offer:

  • Comprehensive health, dental, and vision plans at no cost to you.
  • Time off and flexible work schedules.
  • Retirement plan with a 5% company match.
  • Stock options and equity packages.
  • Generous parental leave.
  • Monthly wellness stipend plus fitness discounts and quarterly wellness group activities.
  • Community engagement opportunities and donation-matching program.
  • Annual virtual company retreats and regular community-led team events.
  • One day off per year to volunteer.

Equal Employment Opportunity:

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.

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