Business Operations Specialist

3 days ago


Old Toronto, Canada Catapult ERP Services Inc. Full time
About the Role

We are seeking a highly skilled Business Operations Specialist to join our team at Catapult ERP Services Inc. as a Microsoft Dynamics Business Central Support Consultant.

This is a critical role that requires in-depth knowledge of Microsoft Dynamics Business Central functionalities, configurations, and integrations. As a Business Operations Specialist, you will provide exceptional technical support and guidance to clients using Microsoft Dynamics Business Central, ensuring their systems operate seamlessly.

Key Responsibilities
  • Technical Support: Provide timely and effective technical assistance to clients, diagnosing problems and delivering suitable solutions within defined service level agreements (SLAs).
  • Troubleshooting and Resolution: Resolve issues related to Business Central functionalities, configurations, and integrations, collaborating with internal teams and third-party vendors as needed.
  • Client Collaboration: Work closely with clients to understand their business processes, identify pain points, and suggest improvements or workarounds.
  • Training and Documentation: Conduct training sessions and create user guides to educate clients on best practices, system functionalities, and new features.
  • Knowledge Management: Continuously improve support processes, documentation, and knowledge base to enhance efficiency and customer satisfaction.
Requirements
  • A Bachelor's degree in Accounting, Commerce, or a related field (or equivalent experience).
  • Understanding of accounting business processes from AP, AR, cash management, and GL reporting.
  • In-depth knowledge of Microsoft Dynamics Business Central functionalities, configurations, and integrations, or business operations specifically accounting offices.
  • Strong customer service orientation and a commitment to providing a positive support experience.
  • Microsoft certifications related to Microsoft Dynamics Business Central or other ERP systems are highly desirable.
Compensation and Benefits

The estimated salary for this position is around $85,000 per annum, based on industry standards and relevant factors such as location and experience.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and generous paid time off.



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