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Business Operation Specialist

1 month ago

Toronto, Canada Farber Full time

**Company Information**

One of Canada's oldest and most respected debt solution providers. We help people and businesses get out of debt and start rebuilding their lives and businesses again. Established in 1979, Farber has over 200 employees in over 70 offices across Eastern and Western Canada, having helped over 100,000 Canadians get out of debt and solve their tax disputes.

And now we’re embarking on our next stage of significant growth. To do that, we need experienced, energized, and agile team members to play critical roles in helping us reach our ambitious goals so we can better serve Canadians in need.

**Position Summary**

The **Business Operations Specialist** plays a vital role in driving the efficiency and effectiveness of our organization's centralized operations. We're in search of someone who is not just seeking a job, but an opportunity to truly impact lives. Join a team where your passion for making a difference is shared among your colleagues.

We need an individual who is not afraid to roll up their sleeves and dive into the challenges ahead. Your role demands a deep understanding of business operations, coupled with strong analytical skills and the ability to collaborate seamlessly across teams.

Working closely with a small, dynamic team, including another specialist, under the guidance of the Senior Operations Manager, you'll be instrumental in optimizing our day-to-day operations. Your responsibilities will encompass a wide array of tasks, from spearheading strategic projects to fine-tuning existing processes. This position offers a unique opportunity to contribute to various functional areas and drive impactful change throughout the organization.

**Major Responsibilities**
- Day-to-Day Operations:

- Maintenance of our forms management within multiple software systems, valuation/ search systems & accounts
- Process management, including support of our Commissioner of Oath renewal requirements and ongoing coordination of external parties to support our internal teams.
- Sales team bonus compensation calculation and updates.
- Develop communications for new initiatives being implemented to frontline teams.
- Process Improvement:

- Identify and implement process improvements to enhance operational efficiency.
- Analyse workflows and recommend changes to streamline operations.
- Gather relevant requirements for strategic projects and BAU (Business-as-Usual) items.
- Participate in process improvement workshops to identify root causes, identify opportunities, and create future state processes.
- Data Analysis:

- Work with our data team to collect, analyse, and interpret data to support decision-making.
- Prepare reports and presentations on operational performance.
- Quality & Compliance:

- Ensure compliance with relevant regulations and industry standards.
- Take ownership for frontline compliance with internal systems and processes.
- Training and Development:

- Collaborate with our talent Development Team and other leaders to train front-line teams on operational processes and procedures.
- Foster a culture of continuous improvement and learning.
- Cross-Functional Collaboration:
**Knowledge, Skills, and Abilities**
- Understanding of fundamental operations management principles.
- Knowledge of best practices in process improvement and workflow optimization.
- Familiarity with project management methodologies and tools.
- Strong analytical and problem-solving skills to assess complex operational challenges.
- Excellent verbal and written communication skills for effective collaboration and reporting.
- Strong interpersonal skills to work effectively with cross-functional teams and external partners.
- Ability to adapt to changing priorities and operational needs.
- Proactive problem-solving ability to address operational challenges and inefficiencies.
- Leadership skills to influence and drive change in operational processes.
- Attention to detail to ensure accuracy in data analysis and project execution.
- Ability to handle multiple tasks and projects simultaneously.
- Ability to work collaboratively in a team-oriented environment.

**Qualifications**
- Bachelor’s degree in business, operations management, or a related field.
- Proven experience in operations, project management, or a relevant field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Familiarity with relevant tools and software for data analysis and project management.

**Compensation, Benefits, and Perks**

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.

As a part of our team, you will receive:

- hybrid work arrangements (this position has a twice weekly in office requirement)
- flexible work arrangements
- vacation and wellness days
- extended health and dental coverage as we