Senior Solution Analyst

1 week ago

Saguenay, Quebec, Canada ALSTOM Gruppe Full time
Job Description

Job Title: Senior Solution Analyst - NAM Portfolio Management

Company: ALSTOM Gruppe

Job Summary:

We are seeking a highly motivated and experienced Senior Solution Analyst to manage our NAM solution portfolio. This position is responsible for supporting operational activities for local applications, providing front-office functional support, business analysis for global applications deployed in NAM, and supporting solution transformation activities by optimizing the portfolio and moving towards a standard core model aligned with our strategic plan.

Key Responsibilities:
  • Portfolio Management: Manage and govern the NAM application portfolio, including troubleshooting of issues, developing and supporting the convergence/harmonization roadmap and driving towards a standardized ALSTOM core model landscape strategy.
  • Security and Compliance: Ensure that all solutions in NAM landscape comply with security standards and vulnerability protocols and take proactive measures to manage technology obsolescence.
  • Application Management: Oversee the application/incident management process to ensure timely resolution and adherence of KPI/SLAs by our support vendors; CMDB is up to date.
  • Stakeholder Management: Be the point of contact for all NAM solutions and manage effective communications with all stakeholders, business teams, IS&T business partners and central solution teams.
  • Decommissioning and Harmonization: Accelerate decommissioning plan when relevant; Stop all shadow IT initiatives and propose alternate validated solutions with the central domain towers.
  • Project Management: Initiate and manage projects to deliver landscape harmonization and standardization of solutions.
Local Applications and Front-office Support:
  • Incident Management: Coordinate and manage incidents/service requests for NAM applications with help from our strategic partners and ensure SLA/KPIs are respected.
  • Enhancements and Roadmap: Coordinate delivery of enhancements in line with business requirements and core solutions/standards. Build and drive a roadmap for front-office applications, evaluating emerging technology, and developing solutions that deliver the expected benefits to the business.
Requirements:
  • Experience: Minimum of 5 – 7 years of experience in IT Incident Management or Application Management roles. Experience in manufacturing/automotive companies is preferred, but not mandatory.
  • Skills: Strong understanding of IT operations management and ITIL processes & procedures. Able to influence and negotiate with partners and stakeholders to find collaborative solutions to complex issues. Knowledge of engineering solutions/applications, ERP, architecture principles, DevOps is preferred.
  • Education: ITIL or any Project Management certification is preferred.
Location:
  • Montreal, Canada or Philadelphia, USA.

Important to note: As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

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