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Director, KYC Delivery Lead

2 months ago

Toronto, Ontario, Canada BMO Full time
Job Summary

We are seeking a highly experienced and skilled Director, KYC Delivery Lead to join our Technology team at BMO. The successful candidate will be responsible for delivering and supporting the technology strategy and solution for the critical KYC function that is part of Client Onboarding.

Key Responsibilities
  • Lead the end-to-end delivery of KYC tech changes focused on regulatory, audit, stabilization, and strategic requirements, system integration changes, testing, release management, and production issue management/fixes.
  • Coordinate across all Tech (CM & Enterprise) and business teams involved to facilitate end-to-end implementation, integration, manual/automated testing, releases, and post-production issue management.
  • Investigate and identify strategies to automate and optimize business processes to drive operational efficiencies, focusing on future KYC solutions that integrate with the overall Client Lifecycle Management strategy.
  • Manage a team of business analysts, testers, and SMEs to deliver business and strategic priorities.
  • Align technology requirements and solutions to real business needs, meeting essential quality standards, and ensuring approval by all relevant stakeholders.
  • Act as a consultant to business partners in collaboration with the project team in strategy and planning sessions, reviews, or inspections to ensure the quality of work products.
  • Provide thought leadership in the development of new ideas, processes, and emerging technologies.
  • Deliver and support the technology strategy and solution for the critical KYC function that is part of Client Onboarding.
  • Responsible for the end-to-end delivery of KYC tech changes focused on regulatory, audit, stabilization, and strategic requirements, system integration changes, testing, release management, and production issue management/fixes.
  • Coordinate across all Tech (CM & Enterprise) and business teams involved to facilitate end-to-end implementation, integration, manual/automated testing, releases, and post-production issue management.
  • Investigate and identify strategies to automate and optimize business processes to drive operational efficiencies, focusing on future KYC solutions that integrate with the overall Client Lifecycle Management strategy.
  • Act as a subject matter expert on relevant regulations and policies.
  • Identify emerging issues and trends to inform decision-making.
  • Recommend business priorities, advise on resource requirements, and develop a roadmap for strategic execution.
  • Lead the development of IT strategy by understanding business processes, policies, information, and information systems.
  • Define business requirements for analytics and reporting to ensure data insights inform business decision-making.
  • Lead change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
  • Lead the development of the communication strategy, focusing on positively influencing or changing behavior.
  • Presents and communicates at all levels within IT and across businesses/groups.
  • Completes root-cause analysis to determine underlying causes and participates in problem resolution for complex issues at all levels.
  • Identifies opportunities to strengthen the IT consulting capability, such as sharing expertise to promote technical development, mentoring employees, building communities of practice, and networks across technology.
  • Builds exceptional relationships with internal and external stakeholders.
  • Liaises with the business and the technology development and support groups.
  • Aligns business needs to vision/goals to ensure development teams translate them into detailed design specifications and code.
  • Assess project impact, benefits, and risks when scope changes.
  • Communicates and engages across stakeholder groups during construction and delivery of solutions.
  • Assesses the quality of supporting documentation, including business and process requirements documents, to ensure proper analysis supports recommendations or demonstrates continued alignment to strategic objectives.
  • Stays abreast of industry technical and business trends through benchmarking and/or participation in professional associations.
  • Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
  • Implements changes in response to shifting trends.
  • Broad work or accountabilities may be assigned as needed.
Qualifications
  • Typically 10+ years of relevant experience and post-secondary degree in a related field of study or an equivalent combination of education and experience.
  • Knowledge of software development practice, concepts/methodologies (i.e., waterfall, Agile, iterative), and technologies obtained through formal training and/or work experience.
  • Experience with end-to-end delivery of KYC tech changes focused on regulatory, audit, stabilization, and strategic requirements, system integration changes, testing, release management, and production issue management/fixes.
  • Experience coordinating all Tech (CM & Enterprise) and business teams involved to facilitate end-to-end implementation, integration, manual/automated testing, releases, and post-production issue management, identifying strategies to automate and optimize business processes to drive operational efficiencies.
  • Focus on future KYC solutions that integrate with the overall Client Lifecycle Management strategy.
  • Manages a team of business analysts, testers, and SMEs to deliver business and strategic priorities.
  • Seasoned professional with a combination of education, experience, and industry knowledge.
  • Verbal & written communication skills - In-depth/Expert.
  • Analytical and problem-solving skills - In-depth/Expert.
  • Influence skills - In-depth/Expert.
  • Collaboration & team skills; with a focus on cross-group collaboration - In-depth/Expert.
  • Able to manage ambiguity.
  • Data-driven decision-making - In-depth/Expert.
What We Offer

BMO offers a competitive salary range of $92,000 to $171,600 per year, depending on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

At BMO, we are committed to an inclusive, equitable, and accessible workplace. We believe that diversity and inclusion are essential to our success and strive to create a workplace where everyone feels valued, respected, and heard.

We are an equal opportunities employer and welcome applications from diverse candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.