Parts and Inventory Coordinator

7 days ago

Surrey, British Columbia, Canada CB Canada Full time
Position Summary:

The Maintenance Coordinator will be responsible for providing maintenance customer service, inventory management, and administrative support to the branch, ensuring operational efficiency, customer satisfaction, and profitability. The incumbent will provide superior customer service and communication to internal and external customers, and support the branch financial manager in achieving performance and profitability goals.

Schedule and Compensation:

Monday to Friday 7:00am to 3:30pm, with a competitive salary of $25/hr + benefits and RRSP matching.

Key Responsibilities:
  1. Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.
  2. Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.
  3. Greet customers at the location and provide quality phone service, responding to customer inquiries regarding billing and scheduling.
  4. Full oversight of inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss.
  5. Maintain optimal inventory levels through ordering parts according to sourcing procedure, ensuring suppliers deliver purchases defect-free and on-time, through partnering with Centralized Parts Ordering on a daily basis.
  6. Receive and store parts in an organized and easily accessible manner, ensuring that updates to PartsNet occur timely, complete frequent inventory cycle counts, and ensure parts are available when needed.
  7. Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.
  8. Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.
  9. Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews, and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
  10. Use systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement.

Other Responsibilities:

Projects and tasks as assigned by Branch Financial Manager and District Financial Manager.

High school diploma or equivalent required, degree preferred.

Interpersonal and relationship building skills with an ability to collaborate with branch team members.

Competent written and verbal communication skills.

2 years+ experience in customer service and operations experience required.

2 years working in service and parts department preferred.

Agile and quick learner, enjoys collaborative projects and continuous education.

Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required.

Regular, predictable, full attendance is an essential function of the job.

Willingness to travel as necessary, work the required schedule, work at the specific location required, complete a Penske employment application, submit to a reference verification (to include past employment and education) are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is committed to the principle of equity in employment.

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