Customer Service Representative

3 weeks ago

Banff, Alberta, Canada Pursuit Collection Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Server (Food and Beverage) at one of our iconic locations. As a Server, you will be responsible for providing exceptional food and beverage service to our guests in a professional and sincere manner.

Key Responsibilities

  • Provide courteous service to all guests
  • Answer questions about the surroundings, menu, and restaurant
  • Basic wine knowledge and guide guests accordingly – based on food pairing and sweetness levels
  • Successfully complete all training programs
  • Manage a full section
  • Keep all areas clean and orderly
  • Ensure stockrooms and storage are neat and organized at all times
  • Manage proper cash and float security during operating hours
  • Administer your own cash floats on a daily basis

Requirements

  • Thrives in a fast-paced, high-energy work environment
  • 1-2 years of serving experience
  • Appropriately groomed and willing to adhere to the restaurant grooming policy
  • Customer service oriented
  • A positive attitude and proactive
  • Able to lift at least 15 pounds and stand for long periods of time
  • Pro-serve qualifications

About the Work Environment

  • Beautiful. You'll work in an iconic, unforgettable, and inspiring location.
  • Independent. You'll spend your days in and around our amazing properties.
  • Remote. Our home is filled with trees, lakes, and blue-bird skies.
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required.

What We Offer

  • Work in a dynamic, culturally diverse team from around the globe
  • Work experience in an iconic, unforgettable, and inspiring location
  • Free access to Pursuit attractions for staff and family, send a friend at half the price
  • Discounted hotel stays under Pursuit's lodging offerings, and discounted food & beverage and retail experiences
  • The chance to work in an inclusive culture and make life-long friends
  • Access to subsidized mental health and wellness resources
  • Opportunities for career growth or future work at other Pursuit locations
  • Access to one of the world's most beautiful and iconic National Parks

Equal Employment Opportunity Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team.

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