Customer Service Coordinator

4 weeks ago


PointeClaire, Quebec, Canada Cummins Inc. Full time

At Cummins Inc., we are seeking a Customer Service Coordinator to join our team. This is an exciting opportunity to work in a fast-paced environment and provide top-notch customer service.

As a Customer Service Coordinator, you will be the primary point of contact for customers, responding to their inquiries and resolving issues in a timely and professional manner.

Your key responsibilities will include:

  • Developing positive relationships with key customers
  • Assessing customer needs and gathering pertinent information
  • Creating basic work orders in appropriate systems
  • Providing status updates to customers, as requested

In addition to your excellent communication skills, you will also need to have:

  • Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions
  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Customer focus - Building strong customer relationships and delivering customer-centric solutions
  • Directs work - Providing direction, delegating, and removing obstacles to get work done
  • Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
  • Manages conflict - Handling conflict situations effectively, with a minimum of noise
  • Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair
  • Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue
  • Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done
  • Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts
  • Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications.

We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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