Business Analyst

3 weeks ago

Ottawa, Ontario, Canada City of Ottawa Full time

Job Summary

We are seeking a highly skilled Business Analyst to join our team at the City of Ottawa. As a Business Analyst, you will be responsible for reviewing, analyzing, and completing transactions that affect employees' pay, leave, and benefit entitlements.

Key Responsibilities

  • Review and analyze transactions submitted by departmental supervisors and managers to ensure accuracy and compliance with collective agreements, city policies, and legislative requirements.
  • Interpret and apply policies, guidelines, processes, collective agreements, and employment legislation to the review and audit of transactions.
  • Ensure accuracy and compliance in transactions, demonstrate a high degree of customer service in resolving issues with clients, and function as Tier 2 for the resolution of transactional issues that cannot be resolved by the Payroll, Pensions, and Benefits Service Centre.
  • Work independently and within a team environment to provide optimal client service.
  • Communicate effectively on complex issues and demonstrate initiative in improving processes and resolving issues.

Requirements

  • Completion of 2-year post-secondary or community college diploma in business or related field.
  • Minimum of 3 years of related experience, preferably in a Human Resources and/or Payroll functional area.
  • Customer service practices, working knowledge of Payroll/HR policies, processes, and procedures, Microsoft Office Suite (intermediate level), and other corporate standard software.
  • Intermediate knowledge of HRIS (preferably SAP) and City Collective Agreements, CRA, Employment Standards Act, MFIPPA, and other related legislation.

What You Need to Know

  • Language Requirement: English oral, reading, writing.
  • Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.
  • Initial pay will be 95% of the starting rate of pay, in accordance with the collective agreement.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Accommodation

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities.

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