Retail Store Leader

3 days ago


NiagaraontheLake, Ontario, Canada adidas Full time

Job Overview

The Retail Store Leader plays a pivotal role in driving sales, profitability, and operational excellence within the store. As a key member of the team, this individual will guide hourly associates in day-to-day procedures to achieve store objectives.

Main Responsibilities:

  1. Lead daily operations and activities of hourly associates to deliver exceptional customer service and maximize sales.
  2. Provide positive reinforcement to promote a high level of momentum and achieve optimal results among staff.
  3. Conduct training presentations for Sales Associates on product knowledge, store activities, job duties, and established policies and procedures.
  4. Assist with merchandise display, including windows, showcases, and sales floor arrangements, to attract attention and boost sales.
  5. Effectively utilize customer service, training, educational tools, and communication to develop staff aligned with division goals.
  6. Maintain proficiency with the point of sale system by acquiring skills and ensuring policy and procedure adherence.
  7. Complete regular sales transactions involving cash, credit, checks, etc.
  8. Involved indirectly with ticketing of products as well as checking paperwork against items received.
  9. Assist in product flow from stockroom to sales floor on a fill-in basis.
  10. Monitor and maintain sales floor fill-in process.
  11. Communicate product levels and assortments with management.
  12. Communicate progress on assigned projects such as floor change-outs, processing shipments, sales/markdown set-ups.
  13. Perform sales, customer service, merchandising within section, special order, cashiering, stock location, and related store up-keeping support duties to maintain needed staff coverage and lead by example.
  14. Direct the performance of store up-keeping duties.
  15. Listen to customer complaints, examine returned merchandise, and resolve problems to restore good public relations.
  16. Ensure adidas service is given to each customer.
  17. Use selling techniques such as add-on sales and describing technical information to enhance salesmanship and reach store and position sales goals. Train other employees using these techniques.
  18. Other duties assigned by the Store Manager.


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