Centralized Support Professional

2 weeks ago


Edmonton, Alberta, Canada Disability Solutions Full time
About Us

CWB Financial Group is committed to providing a safe and inclusive environment where diverse workforces thrive. We value dignity, respect, and equality, and welcome applicants from all backgrounds.


Job Responsibilities
  • Deliver exceptional client experiences by providing effective support and resolving escalations with sound judgment, prioritizing client satisfaction and risk mitigation.
  • Triage and resolve client support requests related to Cash Management, Digital Banking, Estate administration, and transaction investigations.
  • Maintain ownership of Level 2 complaints, ensuring timely resolution or escalation while adhering to regulatory requirements within the Complaints Handling Office.

What We Offer
  • An estimated salary of $85,000 - $110,000 per year.
  • A comprehensive benefits package, including health coverage, wellness programs, and education support.
  • A commitment to employee development and career growth.


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