Technical Support Specialist for Cyber Operations
3 weeks ago
Cybermeteors Ltd. is seeking a skilled Technical Support Specialist to join our team of experts in cyber operations.
Job Description- This role involves providing top-notch technical support to users experiencing difficulties with computer systems.
- The ideal candidate will have excellent problem-solving skills and be able to consult user guides, technical manuals, and other documents to research and implement solutions.
- Respond to user inquiries and provide advice and training to resolve identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and software to ensure seamless integration and functionality.
- Supervise other technical support workers in this group and provide guidance and mentorship as needed.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
- Perform Web-server backup and recovery operations to ensure minimal downtime.
- Deliver exceptional customer service to internal and external customers.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 1-2 years of experience in technical support, preferably in a fast-paced environment.
- Basic security clearance required.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Manual dexterity and attention to detail.
- Sound discrimination and ability to distinguish between colors.
- A competitive salary of $60,000 - $80,000 per year, based on experience.
- A comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional growth and development within the company.
- A dynamic and supportive work environment.
Please note that the salary range may vary depending on location and other factors.
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