Technical Support Specialist for Cyber Operations

3 weeks ago


Edmonton, Alberta, Canada CYBERMETEORS LTD. Full time
About the Role

Cybermeteors Ltd. is seeking a skilled Technical Support Specialist to join our team of experts in cyber operations.

Job Description
  • This role involves providing top-notch technical support to users experiencing difficulties with computer systems.
  • The ideal candidate will have excellent problem-solving skills and be able to consult user guides, technical manuals, and other documents to research and implement solutions.
Key Responsibilities
  1. Respond to user inquiries and provide advice and training to resolve identified difficulties.
  2. Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  3. Participate in the redesign of applications and software to ensure seamless integration and functionality.
  4. Supervise other technical support workers in this group and provide guidance and mentorship as needed.
  5. Provide business systems, network, and Internet support to users in response to identified difficulties.
  6. Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
  7. Perform Web-server backup and recovery operations to ensure minimal downtime.
  8. Deliver exceptional customer service to internal and external customers.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1-2 years of experience in technical support, preferably in a fast-paced environment.
  • Basic security clearance required.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet tight deadlines.
  • Manual dexterity and attention to detail.
  • Sound discrimination and ability to distinguish between colors.
What We Offer
  • A competitive salary of $60,000 - $80,000 per year, based on experience.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • Opportunities for professional growth and development within the company.
  • A dynamic and supportive work environment.
Estimated Salary: $70,000

Please note that the salary range may vary depending on location and other factors.



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