Security Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Security Operations Manager to oversee the security operations at our 15/16 York Street location. The successful candidate will be responsible for ensuring the safety and security of our tenants, employees, and visitors.
Key Responsibilities- Develop and implement coaching skills to drive engagement and improve performance.
- Conduct and document monthly meetings with Lead Hands to discuss security operations and address any concerns.
- Collaborate with the Manager to implement and adopt new technologies to drive service and efficiencies.
- Ensure property team identifies and executes action items to close compliance gaps and eliminate recurring deficiencies within required timelines.
- Ensure all inspections are performed within prescribed timelines and Fire Safety Building Compliance is maintained at all times.
- Supervise all aspects of operation of the security department at the Property, including monitoring dress, deportment, and written reports of staff.
- Maintain currency of knowledge in security systems, equipment, and techniques; schedule daily activities of staff to ensure qualified coverage of security functions.
- Investigate tenant complaints, thefts, and suspicious activities promptly and provide feedback to tenants, the Manager, and others.
- Mediate internal staff conflicts, provide evaluations and recommendations, interview, hire, and discipline if required.
- Liaise with tenants on behalf of the Manager's management team to resolve issues and concerns and provide advice on loss control and other security matters.
- Experience, technical, and interpersonal skills of the same caliber as identified for a Security Supervisor in this agreement.
- In addition to completion of the grade 12 certificate, a community college diploma (or equivalent business management qualification) in a security/life safety, risk management, or criminology-related discipline is preferred or equivalent level of mature security experience.
- Completion of a supervisory management program upon assignment to the account.
- Three (3) years working in a commercial real estate security environment, in positions of increasing responsibility – or equivalent work experience.
- One (1) year of security supervisory experience, ideally at one of the Manager's Properties or a property of comparably complex scope (i.e. large, mixed-use facility) – or equivalent work experience.
- Valid Ontario Security Guard License.
- Valid Standard First Aid and CPR Level - C certification - Issue by a WSIB-approved provider.
- Covid-19 - Fully Vaccinated (Min 2 doses).
- Must have a minimum 2+ year of experience working in Security or equivalent.
- Basic computer (keyboarding) skills are required.
- Knowledge of applicable federal, provincial, and municipal legislation and regulations required.
- Excellent interpersonal.
- Demonstrated ability to multi-task.
- Effective written and verbal communication skills.
- Excellent discretion and overall decision-making skills.
- Tact and diplomacy in dealings with a range of settings and situations.
- Ability to work in a challenging, fast-paced environment.
- Flexible and adaptable in dealing with diverse situations and people.
- Prior work experience in a customer service environment.
- Previous experience working as a security guard.
- Must be able to commute to Toronto for pre-deployment training (4 training days M-F).
- Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB) from ASP provider. Other security providers different than the ASP will not be allowed and applicant will have to enroll into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position.
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