Security Operations Manager

4 weeks ago


Toronto, Ontario, Canada Paladin Security Full time

Job Overview

Paladin Security is seeking a highly skilled and experienced Security Operations Manager to oversee the security operations at 15, 16 York Street in Downtown Toronto. As a key member of our team, you will be responsible for ensuring the safety and security of our clients and their properties.

Responsibilities

  • Develop and implement coaching skills to drive engagement and improve performance.
  • Conduct monthly meetings with Lead Hands to discuss progress and address any concerns.
  • Collaborate with the Manager to implement new technologies and improve service efficiency.
  • Ensure compliance with all relevant laws and regulations, and identify and execute action items to close compliance gaps.
  • Supervise all aspects of security operations, including monitoring dress and deportment, and handling sensitive situations.
  • Maintain currency of knowledge in security systems, equipment, and techniques, and schedule daily activities to ensure qualified coverage.
  • Investigate tenant complaints, thefts, and suspicious activities, and provide feedback to tenants and the Manager.
  • Mediate internal staff conflicts, provide evaluations and recommendations, and interview, hire, and discipline staff as needed.

Requirements and Qualifications

  • Experience, technical, and interpersonal skills of the same caliber as a Security Supervisor.
  • A community college diploma or equivalent business management qualification in a security/life safety, risk management, or criminology-related discipline.
  • Three years of working in a commercial real estate security environment, with increasing responsibility.
  • One year of security supervisory experience, ideally at a property of comparable complexity.
  • Valid Ontario Security Guard License, Standard First Aid and CPR Level C certification, and Covid-19 vaccination.
  • Basic computer skills, knowledge of applicable legislation and regulations, and excellent interpersonal, communication, and decision-making skills.

Why Paladin?

  • Opportunities for advancement and growth.
  • Free uniforms.
  • Security license reimbursement.
  • Dry cleaning and hemming/tailoring allowance.
  • Paid vacation and sick days.
  • Additional perks.


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