Web Performance Specialist
16 hours ago
At Gate Gourmet, we're looking for a motivated and engaged individual to join our team as a Web Performance Specialist. As a key point of contact for our airline customers, you will be integral to our billing process and play a crucial role in ensuring seamless customer experiences.
Key Responsibilities:- Monitor passenger meal and aircraft movement information and disseminate it to internal departments as required
- Liaise with our central order control office in Toronto
- Respond to time-sensitive calls from external and internal customers requesting various items and services
- Direct staff in various departments as required to fulfill customer requests in the absence of a supervisor
- Communicate and coordinate with operations and customers about aircraft and ordering changes
- Utilize various airlines systems to retrieve meal and aircraft updates
- Enter and maintain customer orders in ERP system
- Perform checks on orders to ensure they meet airline customer requirements
- Maintain and organize customer information for backup to support billing
- Audit billing to confirm all items and services provided are accounted for
- Ability to work well under pressure while dealing with multiple priorities
- Excellent communication and interpersonal skills
- Intermediate computer skills, data entry, and detail-oriented
- Ability to work independently with information systems and interact with customers and operational personnel
- Superior team building skills
- No waiting period for medical or dental benefits
- Company-wide corporate discounts
- Opportunity to work in a dynamic and fast-paced environment
We're looking for a team player who is passionate about delivering exceptional customer experiences. If you're a motivated and engaged individual who is looking for a new challenge, we encourage you to apply.
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