Web Performance Specialist

10 hours ago

Vancouver, British Columbia, Canada Gate Gourmet Full time
Job Title: Spécialiste Performance Web

Gate Gourmet is seeking a motivated and detail-oriented individual to join our team as a Web Performance Specialist. As a key point of contact for our airline customers, you will be responsible for ensuring seamless communication and coordination with internal departments.

Key Responsibilities:
  • Monitor passenger meal and aircraft movement information and disseminate it to internal departments as required
  • Liaise with our central order control office in Toronto
  • Respond to time-sensitive calls from external and internal customers requesting various items and services
  • Direct staff in various departments as required to fulfill customer requests in the absence of a supervisor
  • Communicate and coordinate with operations and customers about aircraft and ordering changes
  • Utilize various airlines systems to retrieve meal and aircraft updates
  • Enter and maintain customer orders in ERP system
  • Perform checks on orders to ensure they meet airline customer requirements
  • Maintain and organize customer information for backup to support billing
  • Audit billing to confirm all items and services provided are accounted for
Requirements:
  • Ability to work well under pressure while dealing with multiple priorities
  • Excellent communication and interpersonal skills
  • Intermediate computer skills, data entry, and detail-oriented
  • Ability to work independently with information systems and interact with customers and operational personnel
  • Superior team building skills
What We Offer:
  • No waiting period for medical or dental benefits
  • Company-wide corporate discounts
  • Opportunity to work in a dynamic and fast-paced environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, please submit your application.

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